Privacy Statement

The Neighbourhood Hub respects your privacy. This statement explains what personal information we collect, why we collect it, how we keep it safe, and what you can do if you have a concern.

Who we are
The Neighbourhood Hub (TNHub) is a community organisation in Mackay, with Centres at 4 George Street, South Mackay and 43 Shakespeare Street, East Mackay.

What we collect
We only collect information we need to support you, run our programs and meet our legal and funding requirements. This may include:

  • your name, contact details and date of birth

  • information about your circumstances and the support you need

  • information about your children or family, if relevant to the program

  • details from your contact with us, such as notes and referrals

  • for staff, volunteers and committee members, information needed for employment, volunteering and screening checks

Why we collect it
We use your information to:

  • provide support and connect you with our programs

  • refer you to other organisations, with your consent

  • keep people safe

  • report to our funding bodies. This reporting uses statistical information that does not identify you.

You don’t have to give us your information. If you choose not to, we may not be able to fully support you.

Who we share it with
We will not share your personal information without your consent, unless:

  • the law requires or allows it

  • there is a serious risk to your safety or someone else’s safety

  • we must report a concern about a child’s safety

How we keep it safe
Your information is stored securely, in locked storage or password-protected systems. Only staff and volunteers who need it to do their job can see it. We keep records only as long as we need to, or as the law requires, and then destroy them securely.

Our website
When you fill in a form on our website, your details are sent to a TNHub email address. We use them only to respond to you and do not sell or share them. Like most websites, ours may use cookies and collect general information about visits, such as pages viewed. This helps the site work properly and does not identify you personally. You can turn off cookies in your browser settings.

Event bookings
We use Humanitix to take bookings for some of our events. When you register, Humanitix collects your details and shares them with us so we can manage the event and contact you about it. Humanitix handles your information under its own privacy policy, which you can read on its website. We use your details only for the event you booked and do not sell or share them.

Photos and social media
We will always ask for your permission before taking or sharing photos or videos of you or your children.

Your rights
You can ask to see the information we hold about you, and ask us to correct it if it’s wrong. Contact us and we’ll help you.

Privacy and human rights
Privacy is a human right protected under the Queensland Human Rights Act 2019. We consider your rights in the way we handle your information.

If something goes wrong
If there is a data breach that could cause you serious harm, we will tell you and the relevant authorities.

Concerns or complaints
If you’re worried about how we have handled your information, please talk to us first:

If you’re not happy with our response, depending on the matter you can contact:

We can arrange an interpreter at no cost (TIS National: 131 450), and you can bring a support person.

Last updated: 19 October 2026. Next review: October 2027.